My customer says "Your camera is blocked" on their iPhone or iPad.

That message shows when Safari was told not to allow the camera. Safari only asks again after the page reloads, so: 1. Tap Try again on the record page. The page reloads, and Safari asks again. Tap Allow. 2. Still blocked? Tap the page menu in the address bar, then Website Settings, and set Camera and Microphone to Allow. 3. Reload the page and tap Record a video.

If they would rather not, they can tap Upload a video (when uploads are on for your page) to send one from their camera roll, or write a review instead.