My customer's video is stuck uploading or says it didn't finish sending.

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The record page shows "Uploading, [percent]%" while it sends. If the connection drops, it shows "Your video didn't finish sending. Check your connection and tap Send it again." 1. Move to a stronger Wi-Fi or cell signal. 2. Tap Send it again. The same video sends again, so there's no need to record it twice. 3. Keep the page open until it's done.

If it says "Your video didn't come through right. Tap Send it again.", the file arrived damaged. Tapping Send it again fixes it in most cases.

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My customer got "That video is too large."My customer got "That video is [length] long. Pick one under [limit]."My customer got "That video format is not supported."My customer got "Too many recordings started from here."

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