A video says "Processing" and won't open.

All plans

New videos are processed first (smoothed, sized and readied to play). While that runs, the card shows "Processing [percent]%" and can't be opened yet. The library checks back on its own, and the card turns into a normal video when it's done. Most videos finish in a few minutes. If one tries and fails, we try again by ourselves, up to three times. If a video has said Processing for more than an hour, ask Pulse in the chat and it will open a support ticket for you; our support team replies by email within 72 hours.

If processing fails 3 times, we stop trying and the video opens as it was uploaded, without studio sound, captions or the wide copy, so it never stays stuck on Processing. If a video opens but won't play, ask Pulse in the chat and it will open a support ticket for you; our support team replies by email within 72 hours.

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Where are my videos? Some of them are gone after I changed plans.My library says "[Name] sent you a video. [Plan] is full, so it's waiting for you."I can't import my old videos. It says "Your library is full."My review requests aren't arriving.

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