My customer says their request link doesn't work.
- Open your own record link from Record page to check it opens.
- If the page says "not available" and "isn't taking reviews right now", your account is paused. See "My account is paused" below.
- If it says "[Business] is not taking new reviews right now", see "My plan is full" above.
- Record links don't expire. If the customer still can't open it, send them a new request or your record link and ask Pulse in the chat and it will open a support ticket for you; our support team replies by email within 72 hours.
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