troubleshooting
Fixes for the most common problems. 49 articles.
My customer says "Your camera is blocked" on their iPhone or iPad.My customer says "Your camera is blocked" on an Android phone or a computer.It says "Your camera is in use."It says "No camera found."The page just says "Starting your camera…" and nothing happens.It says "This browser can't record video."My customer's video is stuck uploading or says it didn't finish sending.My customer got "That video is too large."My customer got "That video is [length] long. Pick one under [limit]."My customer got "That video format is not supported."My customer got "Too many recordings started from here."My record page says "[Business] is not taking new reviews right now."A video says "Processing" and won't open.Where are my videos? Some of them are gone after I changed plans.My library says "[Name] sent you a video. [Plan] is full, so it's waiting for you."I can't import my old videos. It says "Your library is full."My review requests aren't arriving.Sending says "Emails from my domain may land in spam."Sending says "Your email stopped sending" or "Not sending."When I connect my email, it says my email or password was refused.It says it skipped some people.It says "Send up to 50 at a time."My customer says their request link doesn't work.My SMS setup says "The carriers need a fix."It says I have no texts left this month.My wall isn't showing on my website.My wall says "reviews aren't available right now."My own domain isn't connecting.It says "Use an address in front of your domain, like record.yourdomain.com."It says "That address is already connected to another account."It says "Your own domain comes with Pro."It says "Your agency manages the domain."My automation says "On, needs you."My automation says "[CRM] couldn't be reached. We'll try again." or "[CRM] said: [message]."It says "[CRM] hasn't been checked for new records in over 30 minutes" or "requests are past due and not sent yet."I can't log in. It says "That email and password don't match."It says "Too many tries. Wait a minute and try again."I didn't get the password reset email.My reset link says "that link expired."I didn't get the email to confirm my account.The login page on my iPad or iPhone just reloads, or my email shows up in the address bar.It says "This login no longer has access to a dashboard."My invite link says "This link has expired."I see "Your last payment didn't go through."My dashboard says "Payment needed" and is locked.My dashboard says "account paused."My dashboard says "your dashboard is paused" and names my agency.It says "keep your reviews" and that my agency's plan has ended.Some features show a lock or "Available on Pro and Agency."
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