No. Cancellations are done by the account owner in the dashboard: Settings, Plan and billing, Cancel plan. If you can't sign in, we can help you get back into your account first. If you're a team memb…

- Downgrade: Settings, Plan and billing, Change plan, then pick the smaller plan. It switches at the end of your current period ("Switch to Starter on" a date). - Cancel: Settings, Plan and billing, C…

- If you cancel or downgrade, everything keeps working until the end of your billing period, with a reminder bar and a Keep Agency button. On that day your clients are released and can continue with v…

Yes. Picking a plan again replaces the scheduled change, and if you canceled you can click Keep my plan in Plan and billing any time before the end date.

In your dashboard: open Settings (the gear icon), choose Plan and billing, click Cancel plan and confirm. Only the account owner can cancel, and it's done in the dashboard; we can't cancel for you by …

Your plan stays active until the end of the month or year you paid for, and you won't be charged again. Then your account moves to Free. You can cancel any time up until the day before your renewal da…

Videos past the new plan's limit are locked (held). The ones on your wall and starred ones stay unlocked first, then the newest. Written reviews have no limit. When you upgrade again, each locked vide…

…onger work with. Only the account owner can change what the plan pays for.

…ptions menu next to the person. 3. Choose Remove access (or Cancel invite if they haven't joined yet) and confirm. They can no longer log in to this dashboard. Their reviews and work stay. A canceled …

Logins beyond the new plan's limit lose access, keeping the earliest added. Unopened invites are removed first. On Free or Starter, only the owner keeps access. Logins that lose access are saved for 9…

There's no timed trial. The Free plan is how you try videoreview on real customers for as long as you like before paying.

Your launch price stays with your subscription. If you cancel and subscribe again after the 100 spots are gone, the new subscription is on the regular prices. A spot isn't given back when someone canc…

Open Settings (the gear icon), choose Plan and billing, then Change plan and pick the plan you want. Only the account owner can see Plan and billing.

No. Paid plans aren't refunded, including the rest of a year you've already started. Your plan stays active until the end of the year you paid for, and it won't renew.

…where it was. After 90 days on Free, your team logins, paid-plan settings and videos past the limit of 5 are removed from our system for good. Free doesn't include downloads, so download any videos yo…

…heir own, and logins on your agency account beyond your new plan's limit lose access. Your own agency account stays.

…on Free, videos past the limit are removed for good. When a plan has a lower video limit (Free has 5, Starter has 50), the videos past the limit are locked. The ones on your wall and your starred vide…

Your plan's video limit is reached, so new videos wait for you instead of being lost. - On Free or Starter: tap **See plans** to upgrade, or delete videos you don't need. Waiting videos come in as soo…

Your agency's plan ended. You can keep everything with videoreview as your own account: an Admin taps **Continue with** the plan you want. If you don't, your account is saved for 90 days. For other qu…

On Free and Starter, when your video limit is reached, the record page stops taking new videos. On Starter it still takes written reviews. If nothing can be taken, customers see "[Your business] is no…

We have four: Free ($0), Starter ($49 a month or $469 a year), Pro ($99 a month or $949 a year) and Agency ($199 a month or $1,908 a year). You can start on Free with no card and upgrade whenever you'…

Yes. Free gives you 5 video reviews of up to 30 seconds each, your logo on your record page, your own record link and a wall for your website, with a small videoreview line on it. It needs no card and…

You've reached your plan's login limit: - Free and Starter: "Extra logins come with Pro." - Pro: 4 logins besides yours. Remove one in Users, or move to Agency for more. - Agency: you plus 5 team logi…

If you add SMS when you upgrade, it's charged with your plan right away. If you add it later, we place a hold for one month (or one year on yearly) on your card, and charge it only when the carriers a…

…as long as they stay subscribed, including when they change plans. After those 100 spots are taken, new signups pay the regular prices: Starter $59, Pro $119 and Agency $249 a month ($569, $1,139 and …

…paid. (Agency is different: after 7 days unpaid, the Agency plan ends instead of locking.) Your videos and settings stay as they are, and your wall and record page keep working for your customers. The…

No. Our policy is that payments for paid plans are final, including the first payment, renewals, upgrades and switching to yearly, because the Free plan lets you try everything first. You can cancel a…

… a charge for the wrong amount, a renewal charged after you canceled, a charge above the price you're locked in at, or a paid feature we removed from your plan (the unused part of your period). Ask Pu…

…characters). 3. Tap Create my account. If you picked a paid plan on our pricing page, the button says Continue to checkout, and you can tap Skip checkout to start free instead. 4. Open the confirmatio…

…). 5. Ask your first customer (Send a request). A step your plan doesn't include shows a Pro tag and a See Pro button. To hide the list, tap the X in its top-right corner.

…ve. Your logo shows at the top of your record page on every plan.

… right away if it's free. 4. Tap Save link (or press Esc or Cancel to leave it). Your old link keeps working and sends people to the new one. If you're a client under an agency, the agency sets your l…

…ttings. Settings opens as a window with a menu on the left: Plan and billing, Sending, Notifications, Integrations, Developers, Users and Account. The same account menu also has Users, Plan and billin…

…ame, click Change, type the new name and click Save (Esc or Cancel to stop). 3. Under Your photo, click Upload photo (or Change, or Remove). You can also drop a photo onto the box. PNG, JPG, WebP or H…

Click the plan card at the bottom of the sidebar (or Settings, Plan and billing, Change plan), pick a plan and pay. Upgrades start right away. When you move up mid-period, you pay only the difference …

…p to 10 minutes each. Written reviews are unlimited on paid plans. The plan card at the bottom of the sidebar shows how many you've used (Free and Starter) or how much storage (Pro and Agency).

Your plan is full, so the new video is waiting. On Free or Starter, click See plans and upgrade, and it unlocks. On Pro or Agency, it means your storage is full: the owner can click Add storage, or de…

…86 a year). Add it from the Add storage button or Settings, Plan and billing, under Extra storage. Adding is charged today for the rest of the period; removing takes effect at renewal. If it says extr…

Settings, Plan and billing. Under Payment method, click Update card. Under Invoices, click Download for any invoice. Receipts go to the email shown there. If your last payment didn't go through, you'l…

…ir phone or computer. It must be under 2 GB and within your plan's time limit. Uploads aren't offered in kiosk mode.