Why is my dashboard locked?

If a payment is still unpaid more than 7 days after it failed, your dashboard is locked until it's paid. (Agency is different: after 7 days unpaid, the Agency plan ends instead of locking.) Your videos and settings stay as they are, and your wall and record page keep working for your customers. The owner can click Pay now or Use another card on the lock screen, and it unlocks on the spot. If it still hasn't gone through after our retries (about 14 days from the first failure), the subscription is canceled and your account moves to Free. From then, the 90-day rule applies: everything is saved for 90 days, and upgrading in that time brings it back.