What happens to my clients if I cancel or downgrade Agency?

Agency only
  • If you cancel or downgrade, everything keeps working until the end of your billing period, with a reminder bar and a Keep Agency button. On that day your clients are released and can continue with videoreview on their own.
  • If a payment fails and isn't fixed within 7 days, the Agency plan ends (it doesn't lock first), and its clients' dashboards are paused for 7 days, telling them to reach out to their agency. Paying again puts everything back. After 7 days, clients may continue with videoreview directly.

For anything about a specific agency's billing or a client leaving, ask Pulse in the chat and it will open a support ticket for you; our support team replies by email within 72 hours.

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(Client) My dashboard says it's paused. What do I do?(Client) The screen says "keep your reviews". How do I keep my account?How do I add someone to my team?What's the difference between Admin and Member?

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