billing and your account
Upgrades, downgrades, payments, canceling and closing your account. 45 articles.
How do I change my plan?If I upgrade, am I charged right away?What if my card is declined when I upgrade?How do downgrades work?I scheduled a downgrade or cancellation. Can I change my mind?What happens to my videos if I downgrade or move to Free?What happens to videos that come in after I'm full?What happens to my branding if I downgrade to Free?What happens to my own domain if I downgrade?What happens to my automations, CRM connections, Zapier and API keys if I downgrade?What happens to my team if I downgrade?What happens to my SMS number if I downgrade?What happens to my add-ons (kiosks, storage) if I downgrade below Pro?Can I lower my add-ons (kiosks, storage, extra brands) mid-cycle?Can I switch to yearly?Can I switch from yearly back to monthly?If I pay yearly and cancel partway through, do I get the rest back?My payment failed. What happens now?Why is my dashboard locked?I'm a team member and the dashboard says payment needed. What do I do?My client dashboard says it's paused and to reach out to my agency. Why?How do I cancel?Can you cancel my plan for me?When does my cancellation take effect?What happens to my reviews when I cancel?Can I delete my account completely?I'm asking you to delete my personal information under privacy law.Can you close a Free account I don't use?Do you offer refunds?Are there any cases where you do refund?How long does a refund take to show up?I want to dispute a charge with my bank.Can I get a credit for the time I didn't use?I see a credit on my account. How does it work?Where are my receipts and invoices?Can I send receipts to a different email or add my company details to invoices?How do I change my card?Do you store my card number?Do you charge tax?Will my price ever change?What happens to my clients if I cancel Agency or downgrade off it?What happens to my clients if my agency's payment fails?How does a client continue on its own after its agency leaves?Does a released client keep the agency's integrations and SMS number?How long are a lapsed agency's client videos kept?
can't find it?
Ask Pulse, our AI assistant. It answers right away, any time, and our support team is around Monday to Friday, 9 to 5 Pacific.