My automation says "On, needs you". What do I do?

Pro and Agency

The card says what's wrong and gives the fix: - "[CRM] isn't connected anymore, so nothing new comes in." Tap Reconnect, or reconnect it under Settings, Integrations. - "Pick what in [CRM] sends it, so it knows when to ask." Open the automation and choose the stage under What sends it. - "[CRM] hasn't been checked for new records in over 30 minutes." Reconnect the CRM under Settings, Integrations. - "Some requests didn't send in the last day." Usually your email. Tap Connect your email and reconnect it under Settings, Sending. - "Requests are past due and not sent yet." Check that your email is connected. - "Review notes couldn't be added in your CRM." Reconnect the CRM so we can write to it again.

If it still says "On, needs you" after the fix, ask Pulse in the chat and it will open a support ticket for you; our support team replies by email within 72 hours.

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