What if my customer is on a computer without a camera?

The record link and video reviews are on every plan

The page offers Open on phone: they scan the QR code on screen with their phone, or open the link on it. They can also upload a video, or write a review on Starter and up.

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Can my customer record with their computer's webcam?My customer says the camera is blocked.Which phones and browsers work?What are "ideas for what to say"?

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