My video import paused or failed.

Starter and up
  • "Paused at [x]%": the tab was closed or the connection dropped. Come back to Import reviews and tap Try again. It picks up from where it stopped.
  • "Choose the file again": the browser lost the file. Pick the same file again.
  • "Waiting for room" or "Your library is full, so it waits until there is room.": your plan's limit is reached. Remove old videos or upgrade (on Pro and Agency, add storage), then it continues.
  • "[file] is already in your videos, so it was skipped.": that file was imported before.
  • "That video is over [limit], the longest your plan takes.": on Starter, trim it to 90 seconds or less and import it again.
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