Does the reward also go out by email?

Yes, when the reviewer gives their email. Right after the review, they get an email with the subject "Your thank-you from <your business>": a thank-you, your reward text and code, and "Show this email or say the code at the counter." It goes from your own connected email if you have one, otherwise from us under your business name, with your logo and button color and no videoreview branding. Each reviewer gets it once per business.