My CSV won't import.

Starter and up
  • "We could not read that file. Save it as a CSV and try again." Save or export it as CSV, not Excel or Numbers format.
  • "That file has no reviews in it." The first row should be the column names, with one review per row under it.
  • "That file has [x] rows." Split it into files of up to 5,000 rows and import each one.
  • A column says "Not in your file, so no row can be imported." Pick the column that has the names, stars or reviews.
  • "The import stopped." Check your connection and try again.
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