…on, How to send it shows Email, SMS, and Email and SMS. See texting.md for how to set it up.

Yes. On Pro and Agency you can add texting for $10 a month for each brand. You get your own toll-free number, and your customers get the request on their phone with your business name on it.

Each brand gets 300 texts a month. There are no extra text packs right now. If you need more, you can also connect your own phone system (Quo, Dialpad, JustCall or Kixie), which has no monthly cap fro…

Your texts stop until the 1st of next month. A red bar on every dashboard page says your texts are used up, and the owner gets one email ("<your business> is out of texts until <date>") the first time…

…, email and mobile. Then choose how customers agree to your texts, and check "I only text customers who agreed to it, and stop when they reply STOP." 4. Submit it. The phone carriers review your detai…

…oice: Email, SMS, or Email and SMS. Pick SMS to send only a text, or Email and SMS to send both.

It's always one text, under 160 characters, with your business name, the link to record, and how to opt out.

Your customers can reply STOP at any time, and we stop texting them for you. Only text customers who agreed to get texts from you.

Texting is available on Pro and Agency. Upgrade to Pro, then add texting for $10 a month.

Yes. If you already text customers from Quo (OpenPhone), Dialpad, JustCall or Kixie, connect it and review requests and reminders by SMS go out from that number, through your own account. Replies land…

Carriers often hold back texts with links to an address they don't know. Texts that link to your own address, like reviews.yourbusiness.com, get through more reliably. You can **Skip for now**; texts …

…r phone system. Fix it there (for example, a number without texting turned on), then send yourself a test.

Yes, on Pro and Agency, two ways. If you already text customers from a phone system like Quo, Dialpad, JustCall or Kixie, connect it and requests go out from your own number at no extra cost. Or add t…

There are no extra text packs right now; each business gets 300 texts a month. If you run out, your texts stop until the 1st of next month. A red bar shows on every dashboard page, and the owner gets …

"No texts left this month. Send these by email until the 1st." Your texts reset on the 1st of each month. Until then, send requests by email.

With "Send replies to my email" turned on, a customer's reply is emailed to the account owner.

Phone carriers have to approve your business first, usually in 3 to 5 business days. Your requests keep going out by email until then.

…ead your site. We copy your logo, button and accent colors, text and background colors, and fonts. You'll see "Pulled from yourbusiness.com" with the date. If your site changes later, tap Pull again.

…changed by hand right below it: Buttons, Check and numbers, Text and Background colors, Corners (Square, Soft or Round), Headline and Stars alignment (Left or Center), and the Headings and Text fonts …

…tandard one. You can pick another font from the Headings or Text list.

…up: 1. Click Record page in the left sidebar. 2. Under Page text, edit Your question and Under the question. 3. On Pro and up, you can also write your own three Ideas for what to say. Starter shows ou…

…and why?"). On Pro and up you can write your own under Page text on the Record page. Free doesn't show ideas.

…our videos. If Google reviews are set up, you get a link to text or share with them so they can post their words on Google from their own phone.

…or App pinning on Android. Each kiosk can have its own Page text. Deleting a kiosk keeps every video it collected.

…ord link at the top of your dashboard and paste it into any text, email or message.

…riers require every business to register before it can send texts. It protects your customers from spam and helps your texts get delivered.

… customer, you get a "Get [name]'s Google review" card. Tap Text or share the link and send it to them. Their words from the video become the review, and they post it from their own phone and their ow…

…Captions switch. 4. Pick a look under Preset style, or open Text to choose the Font, Font size, bold, italic, underline, Case and Color. 5. You can also turn on Stroke, Background, Glow and Shadow, an…

…single caption on the Captions tool: click into the caption text and type. It saves when you click away.

…the reward. Also check that the switch is on and the reward text isn't empty, and that your plan is Pro or Agency.

…r thank-you from <your business>": a thank-you, your reward text and code, and "Show this email or say the code at the counter." It goes from your own connected email if you have one, otherwise from u…

…g**. 2. Click **Turn on SMS**. 3. Under "How do you want to text?" pick **From the number I already use**, then **Continue**. 4. Pick your system under **Your phone system** and follow the steps shown…

…rt turns it on). Also enter the email of the Kixie user who texts and that user's texting number.

…), then **Send test**. Some systems don't tell us whether a text arrived, so check your phone.

…y's connections (CRMs, webhooks, API keys, phone system and text number) don't come with you. If you're not an Admin, the screen says an Admin on your account needs to do this.

… for what to say, your own colors, fonts, question and page text, wall design, folders and sections, downloads, importing old reviews and the Insights overview.

It gives your business its own toll-free texting number for review requests, with 300 texts a month in your own words and STOP replies handled for you. It's $10 a month for each business and is availa…

… $10 a month, added to your agency's bill. Clients can also text for free through their own phone system with API integration.

…ur logo stays on your record page. Your colors, fonts, page text and wall design are Starter features, so they don't show on Free, but they're kept and come back when you upgrade. On Free the small vi…

SMS is a Pro and Agency add-on. On a plan without it, texting turns off and billing for it stops. Requests set to SMS stop; requests set to Email, or Email and SMS, keep going by email. Your number an…