… a customer sends their video, the record page writes their review out from what they said, with 5 stars, and asks them to post it on Google too. They tap Copy and open Google, we copy their words, an…

1. Click Record page in the left sidebar. 2. Under Google reviews, type your business name and city in Find your business on Google. 3. Pick your business from the list. You'll see "Google listing sav…

The Google reviews panel on the Record page shows your listing's stars and Recent on Google. Tap Reply on Google to answer one, signed in as your business on Google.

Their review is still copied. Tell them to press and hold inside the box on Google, then tap Paste. The record page shows the same tip, plus an Open Google again button.

After Record a customer, you get a "Get [name]'s Google review" card. Tap Text or share the link and send it to them. Their words from the video become the review, and they post it from their own phon…

On Pro and up, if someone leaves you a review but doesn't tap through to Google, we email them their review, written out and ready to paste, with a Post it on Google button: - Day 1: "Would you post y…

1. Connect your Google listing on the Record page first. Nothing goes out until it's connected. 2. Make sure your email is connected under Settings, Sending. 3. Click Requests in the left sidebar, the…

Not yet. Bringing in every review from your Google listing is marked Coming soon on the Import reviews page. Google doesn't offer a simple spreadsheet download of your reviews, so for now you can copy…

…se your own address: put your record page on something like reviews.yourbusiness.com (Connect your address). 3. Record a test review: tap Show the QR code, scan it with your phone, and leave yourself …

… the deal or job in your CRM: a note with the link to their review. - Star it, so it leads your wall and your next highlight reel. - Remind them to post on Google (Google review reminders, see google-…

Yes. On the Record page under Google reviews, switch off Ask after every video. Every customer is asked, never only the happy ones, because Google requires that.

On the Record page under Google reviews, tap Change to pick another listing or link. To remove it, tap Disconnect, then tap again to confirm.

… QR code. They scan it with their phone's camera, and their review opens on their phone, ready to post on Google.

Yes. On the Google review reminders card, tap See the 3 emails, then Edit on the day you want. Change the Subject and Opening line and save. [First name] becomes their first name and [Business] your b…

When they tap through to Google, unsubscribe, or you hide the review. Reviews more than 14 days old never start the reminders. The card shows how many were asked this month and how many went to Google…

…e on Pro or Agency. 2. The card doesn't say "On, needs your Google page". If it does, tap Connect your Google page. 3. Your email is connected under Settings, Sending. 4. The reviewer left an email. 5…

1. Export your reviews as a spreadsheet (CSV) from the site or tool. Most can. 2. Tap Add reviews, then Import reviews. 3. Under Written reviews, drag the file onto the box or tap Choose a CSV file. T…

…n's video space is full, and your page doesn't take written reviews or one-tap Google reviews either. See "My plan is full" below. If you're an agency client, your agency's account may have ended.

On Starter and up, untick Show videoreview branding under Your brand on the Record page. On Free it stays on.

Yes, the login and sign-up pages have a Google button. If Google sign-in doesn't go through, try again, or log in with your email and password.

…arter and up, yes. Under the record button they tap Write a review instead, tap the stars, write their review, add their name, and tap Send my review. On Free, the record page takes videos only.

1. Open the review and click their photo or initials at the top (Photo and profile). 2. Click Add a photo (or Change photo), or Remove. 3. Type their Instagram or website under Instagram or website. 4…

1. Open the video or written review. 2. Click the Share tab. 3. Under Share link, click Copy link. Anyone with the link can watch (or read) it. It doesn't show anywhere else until you share it. The pa…

…ur email. It pastes a play-button picture that links to the review, their best line, their name, and a "Watch the video review" link. It looks the same in Gmail, Outlook, Apple Mail and newsletter too…

… Download everything. It's one zip with every file for that review (for a written review: the review and its quote card).

…the selection bar. You'll see "Your download is starting: N reviews in one zip file." and your browser shows the progress. The file is named "<your business> reviews.zip" (or "<folder name> reviews.zi…

Yes. At the top of your dashboard, tap Add reviews, then Import reviews. You can bring in old videos and written reviews. They're marked imported, so nothing looks newly collected.

1. Open the video or review from All videos. 2. Use the status menu next to the tabs and pick On the wall. You can also use a video's menu in All videos and choose Put on the wall, or select several v…

On Starter and up, turn off Powered by videoreview under What shows on the Wall screen. Free walls always show it. If it says "Stays on for this account," your account came with a free plan from us; a…

…. On the Wall screen, click SEO. 2. Turn on Show my wall on Google. 3. Optionally set the Meta title (about 60 characters) and Meta description (about 160 characters), then click Save. When it's on, t…

… Get the code. 3. Under How it shows, pick Full wall (every review, in your wall's design), Carousel (one row people swipe through) or One video (one review, big, that you pick). 4. Turn Heading and c…

A note on the contact with the reviewer's name, star rating, what they said and a link to watch it, plus the tag **videoreview**.

A note on the contact titled "Video review received" or "Written review received," with the rating, what they said and a link to watch it.

…Quo (OpenPhone), Dialpad, JustCall or Kixie, connect it and review requests and reminders by SMS go out from that number, through your own account. Replies land in your usual phone app. There's no car…

… assistant**, click **Copy** next to the address (dash.videoreview.co/mcp). 2. **Claude:** Settings, Connectors, Add custom connector. Paste the address, then Connect and Allow. 3. **ChatGPT:** Settin…

Each webhook is signed with your secret in the VideoReview-Signature header: t=[unix seconds],v1=[HMAC-SHA256 of "t.body" using your secret]. The event name is in the VideoReview-Event header. The ful…

…ays, an Admin on your account can keep everything with videoreview: 1. Sign in. You'll see "keep your reviews" with our plans. 2. Pick a plan and click Continue with Starter, Pro or Agency. 3. Your bu…

…your record page and wall show a small line linking to videoreview. On any paid plan you can turn it off in your record page settings.

…r at no extra cost. Or add the SMS add-on for your own videoreview texting number (see the SMS add-on section below).

Your agency's plan ended. You can keep everything with videoreview as your own account: an Admin taps **Continue with** the plan you want. If you don't, your account is saved for 90 days. For other qu…